LG999 Privacy Policy – How We Protect Your Data in Pakistan

Privacy is not an afterthought at lg999 — it is built into how the platform operates. We collect only the personal data we genuinely need, we store it securely, we do not sell it, and we give you meaningful control over what we hold. This policy is written in plain language because we want every Pakistani player on the lg999 platform to understand exactly how their information is handled — not just the people with law degrees.

The personal data we handle falls into two broad categories: information you actively provide to us (such as during registration or identity verification) and information we collect automatically as you use the platform (such as browsing activity and device data). Both types are covered in this policy.

This policy works alongside the lg999 Terms and Conditions. Any terms not defined here carry the meaning given to them in the Terms and Conditions. If there is any conflict between this policy and the Terms and Conditions on a data protection matter, this Privacy Policy takes precedence.

The table below summarises the categories of personal data we collect, along with examples of specific data points in each category:

We do not collect sensitive personal data such as biometric data, health records, religious beliefs, political opinions or racial or ethnic origin. The only exception is where identity verification requires review of a CNIC document that incidentally contains such information — in that case, we process only the minimum data required to verify your identity at lg999 and do not retain any non-essential sensitive information from the document.

Every piece of data we collect at lg999 is collected for a specific reason. We do not collect data speculatively or "just in case". The main purposes for which we use your personal data are:

• Account Creation and Management: Your name, mobile number and password are needed to create and maintain your lg999 account, send you account-related notifications and allow you to log in securely.
• Identity Verification (KYC): We are required to verify that you are who you say you are and that you are at least 18 years old. Your CNIC and any supporting documents are processed for this purpose only. Once verification is confirmed, documents are stored in encrypted form for the legally required retention period.
• Payment Processing: Your financial data is necessary to process deposits and withdrawals in PKR and to reconcile your account balance accurately. LG999 uses this data to detect unusual financial activity that may indicate fraud or money laundering.
• Game Operation and Results: Gaming data is generated automatically as you play. It is used to operate the games, settle bets, calculate bonuses and provide your account history. It is also used by our responsible gaming system to detect patterns that may indicate problematic gambling behaviour.
• Customer Support: When you contact lg999 support, we use your account data and communication history to resolve your query. Support transcripts are retained to maintain quality standards and to provide a reference if you raise the same issue again.
• Platform Security and Fraud Prevention: Technical and usage data is analysed by our security systems to detect account compromise attempts, bot activity, multi-accounting and payment fraud. This processing is continuous and automated, with human review triggered when anomalies are detected.
• Legal Compliance: Certain data processing is required by law — for example, retaining transaction records for anti-money laundering (AML) compliance purposes.
• Marketing Communications (where consented): If you have opted in to marketing from lg999, we use your contact data to send you relevant promotions. See Section 11 for full details on marketing and how to opt out.

We process your personal data on one or more of the following legal bases:

• Contract: Processing is necessary to perform the contract between you and lg999 — meaning we need to process certain data simply to operate your account and deliver the services you signed up for.
• Legal Obligation: We process certain data because we are required to do so by applicable law — for example, identity verification and transaction record-keeping under anti-money laundering regulations.
• Legitimate Interests: We process some data on the basis of our legitimate business interests — for example, fraud detection, platform security and responsible gaming monitoring. We only rely on this basis where our interests are not overridden by your data protection rights.
• Consent: Where we process data on the basis of your consent — such as marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

LG999 takes the security of your personal data seriously and applies technical and organisational measures proportionate to the sensitivity of the data involved. Key security practices in place at lg999 include:

• All data in transit between your device and lg999.online is protected by TLS encryption (HTTPS). The padlock in your browser's address bar confirms this is active at all times.
• Data at rest is stored on servers with AES-256 encryption applied to sensitive data fields including identity documents, payment records and authentication credentials.
• Passwords are never stored in plain text at lg999. Your password is hashed using a secure one-way algorithm before storage — even our own team cannot see your password.
• Access to personal data within the lg999 organisation is restricted on a need-to-know basis. Support agents can see only the data required to handle your query. Technical access to production data is controlled and logged.
• Our payment processing infrastructure is PCI-DSS compliant, independently audited and reviewed regularly.
• We conduct periodic security assessments of the lg999 platform and address any identified vulnerabilities on a priority basis.

No digital system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, lg999 will notify affected players promptly and take all available steps to contain and remediate the breach.

LG999 does not sell, rent or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: We share the minimum necessary financial data with our payment processing partners (including the providers of Easypaisa, JazzCash, NayaPay, SadaPay and card processing services) to facilitate PKR deposits and withdrawals.
• Game Software Providers: The third-party studios that supply games to the lg999 casino may receive anonymised gameplay data for technical operation and certification purposes. They do not receive your personal identity or contact data.
• KYC and Identity Verification Services: Where we use a third-party identity verification provider, your CNIC and related documents may be shared with that provider under strict data processing agreements.
• Fraud Prevention Services: We may share technical data (such as IP addresses or device fingerprints) with fraud detection services to protect the platform and all lg999 players from fraudulent activity.
• Legal Requirements: We may disclose your personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law, or where we believe disclosure is necessary to protect the rights, property or safety of lg999, our players or others.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared. We do not permit our third-party service providers to use your data for their own marketing purposes.

LG999 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the site is used. The main types of cookies in use at lg999 are:

• Essential Cookies: These are required for the platform to function. They manage your login session, maintain your game state and enable secure navigation between pages. You cannot opt out of essential cookies while using lg999.
• Preference Cookies: These remember your settings such as language preferences, preferred game categories and display options. They are set after your first visit and help lg999 load faster on return visits.
• Analytics Cookies: We use analytics tools to understand how players use the lg999 platform — which pages are visited most, where players navigate to after registration, and how long sessions typically last. This data is aggregated and anonymised.
• Security Cookies: Used by our fraud detection systems to identify suspicious patterns. These cookies help protect your lg999 account from unauthorised access.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the lg999 platform. Essential cookies cannot be disabled without losing platform functionality entirely.

LG999 retains personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. The general retention periods at lg999 are as follows:

Where data is retained beyond your active account period, it is held in a restricted access archive and is not used for any active marketing or operational purpose. At the end of the applicable retention period, the data is securely deleted from lg999 systems.

As a registered player at lg999, you have the following rights over your personal data. You can exercise any of these rights by contacting us at support@lg999.online:

LG999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account at lg999, we will immediately close the account, delete the associated personal data (subject to any legal obligations to retain fraud or compliance records) and refund any deposits made to the payment method of origin.

If you are a parent or guardian and believe that a person under 18 has registered at lg999 using your or their details, please contact us immediately at support@lg999.online. We will treat such reports as urgent and act on them on a same-day basis.

LG999 will only send you promotional communications — including bonus offers, game launches and VIP Club updates — if you have consented to receiving them. You can provide or withdraw this consent at any time through the following methods:

• During registration at lg999, you will be asked whether you wish to receive marketing messages by SMS and/or email. Ticking the relevant box constitutes consent.
• You can update your marketing preferences at any time from your lg999 account dashboard under Communication Settings.
• You can opt out of any marketing communication by clicking the unsubscribe link included in every marketing email or by replying STOP to any marketing SMS sent from lg999.
• You can also contact support@lg999.online to request removal from all marketing lists immediately.

Important: withdrawing marketing consent does not affect your ability to receive transactional communications from lg999. You will still receive messages about your account status, security alerts, payment confirmations, withdrawal updates and support responses — these are not marketing messages and cannot be unsubscribed from while your account is active.

LG999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, we will update the effective date shown at the top of this page. For material changes — meaning those that significantly affect your data rights or how we process your information — we will also notify registered players by email or in-platform notification before the change takes effect.

We encourage all lg999 players to review this page periodically. The date at the top of the page always reflects the most recent revision. If you continue to use the lg999 platform after a policy update, we will take that as your acceptance of the updated policy. If you disagree with any change, you are free to close your account by contacting support — any balance will be returned to you via your registered payment method.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is handled at lg999, please get in touch with us. Our support team handles all privacy enquiries with the same priority as account and payment queries.

• Email: support@lg999.online — data rights requests will be acknowledged within 48 hours and resolved within 30 days
• Live Chat: Available from any page on lg999.online — suitable for general privacy questions and for directing you to the correct process for data rights requests

When submitting a data rights request, please include your registered mobile number or account username so we can locate your account quickly. We may need to verify your identity before processing certain requests — this is to protect your data from unauthorised access requests.